• Logistics and Engineering
  • Makati City
  • Posted 3 months ago
Service Manager for one of the leading automotive manufacturing, assembly, and distribution companies in the world.

The Service Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining sales and profit objectives and maintaining service records.
  • Hiring and supervising all service department personnel, as well as monitoring their performance in servicing customers;
  • Creating goals and objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business;
  • Providing training on administrative policies and procedures for all department personnel;
  • Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the automotive manufacturers;
  • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the factory representatives;
  • Maintaining the highest Customer Service rating from customers by handling customer complaints immediately and according to dealership policy;
Minimum Qualifications:
  • Candidates must have at least 5 years of solid experience as a Service Advisor/Supervisor/Manager in the automotive industry
  • Strong communication skills to deal with customers, employees and vendors
  • Required to maintain the profitability of their departments while controlling expenses and maintaining customer satisfaction
  • Must be knowledgeable in OSHA and safety regulations, and ethical practices;
  • Work location: Makati City
  • Can start ASAP
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