JOB DESCRIPTION:
  • Troubleshoot Wireless Issues
  • IPhone and Mobile Device password resets
  • System Password Resets (Must know Microsoft Active Directory)
  • VPN Configuration
  • Research and resolve outstanding Tickets
  • Support International Units IT support
  • Respond to assigned tickets in a timely manner with details
  • Email Solution (Must have knowledge in Microsoft Exchange)
  • Active Directory Issues
MINIMUM QUALIFICATIONS:
  • Candidate must possess at least a High School Diploma, Vocational Diploma / Short Course Certificate, Bachelor’s/College Degree , Computer Science/Information Technology or equivalent.
  • Must  be proficient in speaking the English language
  • At least 2 year(s) of working experience in an IT, BPO Company, or related is required for this position.
  • Preferably 2-4 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent.
  • Required Skill(s): IT Support Call center skills
  • Has basic skills in IT Network Troubleshooting procedures
  • Must have knowledge in Ticketing Service, Active Directory, and Account creation
  • Must be physically fit
  • Must be hardworking, trustworthy, and reliable
  • Is attentive to the needs of the Managing Director.
  • Must be able to respond quickly and competently to the Managing Director’s request
  • Can easily understand instructions and work under minimum supervision
  • Flexible and service oriented
  • Excellent attendance and positive attitude to the job
  • Willing to work long hours, flexible in work schedule, must be available even weekends and holidays
  • Applicants must be willing to work in Metro Manila
  • 2 Full-Time position(s) available.
FOR FASTER PROCESSING, WE ENCOURAGE YOU TO SEND YOUR RESUMES TO THIS EMAIL: acamino@growinc.net
YOU CAN ALSO VISIT OUR COMPANY WEBSITES AT www.growinc.net and facebook.com/growincph FOR UPDATES REGARDING OUR HIRING REQUIREMENTS.

 

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