We are in need of Senior Technical Support officer for one of the top leading service company in the Philippines supporting 15 staff undertaking marketing, program management, sales, HR and accounting functions. The team is in the process of relocating to a new office, which will require a new data room to be built, new cabling, connections and telephony, and existing hardware to be migrated.
Job Descriptions:
• Set-up and configuring Cisco Network – LAN/Firewall and establishing the networking environment by designing system configuration, directing system installation, defining, documenting and enforcing system standards;
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades for the network infrastructure, workstations and servers.
• Undertaking data network fault investigations in local and wide area environments, using information from multiple sources;
• Securing Network systems by establishing and enforcing policies, and defining and monitoring access;
• Configuration of equipments and onsite support for Printers and Faxes and Managing systems for Telephones.
• Providing end support and administration for PC, Server, and Mobile Support including Windows PC (7/8/10), Server (08/12/16), Apple Computer (macOS) and mobile device (iOS and Android)
• Implementation of Microsoft Cloud Product including Azure AD, O365 and Intune.
• Daily operations for McAfee ePO Cloud
• Assisting users with the usage of software.
• First line user support in PC and other devices.
• Reporting network operational status by gathering and prioritizing information and managing projects;
• Upgrading data network equipment to the latest stable firmware releases.
• Purchasing – manage all hardware and software purchasing
• New desktop hardware and software installation
• Vendor management – maintain and monitor service request records, resolution and service levels
• IT inventory – manage IT asset registry, software inventory, licensing agreements
• Will service a wide range of company.
• Will be reporting to IT Manager-Hongkong and Operations Manager – Philippines.
– Bachelor’s Degree in Information Technology, Computer Science, ECE or any other related courses.
– Must have at least 3-5 years solid experience in Networking, Software Installation and User Training
– Must have a certifications in any office applications and security certifications; CCNA, Microsoft Certified etc.,
– Has a strong experience in Cloud Services and transitioning to Cloud Infra
– Excellent knowledge in TCP/IP networking, LAN/WAN, network design and optimization
– Hands-on experience managing and configuring Cisco routers, switches and firewalls
– Working experience in supporting 24×7 mission critical network infrastructure monitoring with familiarity to Ticketing system.
– Adaptability to changing project and departmental priorities.
– Able to work scheduled hours and overtime when needed.
– Strong troubleshooting and problem-solving skills.
– Strong team orientation, open-minded and able to listen to other’s ideas.
– Exposure to multinational quality technology solutions
– Excellent oral and written communication skills.
*For faster processing of your application, please send your updated CV to Mark Anthony Caditan, mcaditan@growinc.net

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